Frequently Asked Questions

How to Order

When you find something you'd like, press 'Add to Cart'.  You'll be taken to a check out page that shows all the items you've ordered, shipping fees and sales tax if applicable. To continue shopping, press 'Continue Shopping'. We accept money orders, personal checks (may delay shipment) major credit cards & PayPal.

When and How is My Credit Card Charged?

For your security, we use a credit card payment gateway to process your charge. This way no one ever sees your card information. Your payment is processed when you place your order. If there is a delay of more than a few days in shipping your order, if you'd like to have your card credited until we ship please call us at 877-flags-07. We will be happy to reverse the charges and take your credit card information to process the charge again when we are ready to ship.

Shipping Outside the Continental US

Orders placed from outside the Continental US will have shipping fees based upon size, weight and your location. theporchswing.us will charge the customer the actual shipping cost. Please email with items to be purchased and your address to check the rates. International customers are responsible for any customs, duties, taxes, and other charges imposed on the shipment. If the shipment is unclaimed or returned to theporchswing.us for any reason, the customer will be charged for any of the above charges imposed on us resulting from the unclaimed or returned package plus the original shipping costs.

Expedited Shipping

theporchswing.us ships most orders via USPS, or FedEx Ground. If you order expedited delivery via FedEx or Priority Mail and your order doesn't ship complete, any back ordered portions will be shipped via our standard shipping method. Orders for expedited delivery are dependent on the product being in stock. Orders with expedited delivery will be shipped as soon as possible. Please call 877-flags-07 to confirm same day shipping, to request Saturday delivery, signed receipt or to place your rush order.

Order Cancellations & Changes

You may cancel, change or correct an order for stock merchandise before the order ships. If an order for stock merchandise has shipped out you are subject to our standard returns and exchange policy if you chose to return it.  You are responsible for the shipping charges to return an item.

Unavailable or Discontinued Items

If an item that you've ordered becomes unavailable or discontinued we will contact you via e-mail. If we don't get a reply we will make an attempt to call and will leave a message if there's no answer. If we don't get a reply from that, we will issue a site voucher and send the information via email.

Returns - Exchanges - Defects

theporchswing.us reserves the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit. Manufacturers warranty or guarantee shall apply to all products. We inspect all products to help eliminate shipment of defective goods. Our standard return policy, as outlined below, shall govern any defect return together with our right of inspection and final determination of a product's defect. Merchandise which has been used and determined by us to be defective is limited to and will be replaced with a like or a similar item if within the 15 day policy period. Wind or adverse weather damage is not a product defect.

All items must be postmarked within 15 days. Return the items and a letter including why your are returning it, if you want a credit or exchange, your name, email and shipping address and the date the item was received to:
theporchswing.us
809 Broadway
Marysville, KS  66508

Returned items are subject to a 10% restocking fee. This fee will be deducted from your refund. If the item is being returned due to a defect or our error, there is not a restocking fee. The maximum return shipping paid on an item returned due to a defect or our error is equal to the cost of our free shipping method. We make every effort to accurately display the colors of an item. However differences in monitors may cause color variations. Items returned due to color variation are subject to the restocking fee. Items returned for credit between 16 and 30 days from purchase are subject to a 20% restocking fee. Items returned without complete original, undamaged packaging are subject to a 40% restocking fee. No refunds will be given on items returned after 30 days.

Shipping will be charged on exchanged items. Customer is responsible for the return postage/shipping cost on returns and items sent back for exchange as well as postage/shipping cost to ship the replacement order.

Orders that are refused upon delivery, or marked "refused", "return to sender", or "undeliverable", are subject to our standard restocking fee. Customer is responsible for the cost of initial and return shipping.

Items that are ship a second time due to incorrect address information provided on the order will be assessed a fee equal to our shipping costs.

All sales are final on items that are from our Clearance section and special orders. 

Any credits due to customers will be made to the original credit card number used, except if you are returning a gift.  Allow 1-2 billing cycles for credits to appear on your statement.  Credits due to gift recipients are made in the form of a gift voucher that can be used for future purchases.  Credits or refunds for orders that were paid by check or money order will be made in the form of a gift voucher that can be used for future purchases. All credits or refunds $10 and under will be given in the form of a gift voucher that can be used for future purchases. Credits are issued on Tuesdays and Thursdays.

Wrong Item Received

If you received the wrong item, please email us and we will make arrangements to get the right item to you. We will ship the correct item as soon as you email us. However, if we ship the correct item to you before we receive the wrong item back from you we will require your credit card information to keep on file until we get the wrong item back.  If we do not receive the incorrect item back from you within 10 days of shipping you the correct item we will charge your credit card for the item that is not paid for.  If you ship the wrong item back to us we will refund postage for the package to be shipped back the same way it was sent to you unless you paid for expedited shipping then please ask and we will let you know how to send it back.  (Example if we shipped it first class mail through the post office to you you need to send it first class mail through the post office back to us in order to get a full refund for the postage.)  Please call and get approval before shipping an incorrect item back.

Wholesale Information

Sorry, but we don't wholesale.

Shipping Damage or Loss

If your order was damaged in shipping save the original packaging. Email us with details and we will take care of it.
If your order is not received email us and we will check on it.  Note: If you received a USPS Delivery Confirmation number it is not a tracking number, and information is only updated once the package is delivered.